No Refund Policy

All services are non-refundable due to the time and customization involved.

Adjustment Policy

If I am unsatisfied with my service, I agree to notify the salon within 48 hours from date of appointment. Adjustments may be offered to refine the original result. Adjustments do not include changes in desired outcome.

Cancellation Policy

I understand that:

• 24+ hours notice is required to cancel or reschedule without charge.
• Less than 24 hours may result in up to a 50% service charge.
• No shows or cancellations within 1 hour may result in up to a 75% charge.

I understand that cancellation fees may be applied at discretion of my stylist. If it is decided to be applied, the charge must be paid in order to have another appointment made at Lucky 27.

I understand that all services at Lucky 27 are customized based on my hair history, current condition, and desired results. I agree to provide accurate and complete information regarding my hair history, including but not limited to:

• previous color services
• box dye use
• lightening services
• chemical treatments (keratin, perms, relaxers, etc.)
• extensions or other hair enhancements

I understand that failure to disclose this information may impact the outcome of my service.

I acknowledge that results cannot be guaranteed, as outcomes vary depending on individual hair type, condition, and history.

I understand that achieving my desired result may require multiple appointments.

I understand that all chemical services, including lightening, coloring, and toning involve the use of professional products that may cause changes to hair structure.

I acknowledge that potential risks include, but are not limited to:

• dryness
• breakage
• sensitivity
• uneven or unexpected results
• allergic reaction

I confirm that I have disclosed any known allergies, sensitivities, or previous adverse reactions to hair products or services.

I understand that Lucky 27 and its stylists will take all professional precautions to maintain the integrity of my hair; however, I accept the inherent risks associated with chemical services.

By signing below, I release Lucky 27 and its stylists from liability related to these risks.

I understand that photos and videos may be taken before, during, and after my service.

I give my permission for Lucky 27 to use these images for:

• social media
• marketing
• educational purposes

I understand that no personal identifying information will be shared without my consent.

Consent choices

• I do consent to photo/video use
• I do not consent to photo/video use

Lucky 27 Blonding respects the privacy of clients and website visitors. This policy explains the information Lucky 27 may collect, how it may be used, and the choices available to clients.

Information collected

Lucky 27 may collect contact information, appointment details, hair history, service preferences, photographs submitted for consultation, consent choices, form responses, payment status, and communications with the salon.

When clients opt in to text messaging, Lucky 27 may also retain the phone number, consent language presented, consent selection, submission source, and date and time of consent.

Payment card information is processed by the connected payment provider. Lucky 27 does not intend to store full card numbers in its website or consultation forms.

How information is used

Information may be used to:

• Review consultation requests and determine appropriate services
• Schedule and manage appointments
• Provide requested salon services
• Send appointment confirmations, reminders, and service-related updates
• Maintain client service and consent records
• Process payments and issue receipts
• Respond to questions and improve the client experience
• Send promotional messages only when the client has provided the required consent

Text and email communications

Clients can reply STOP to opt out of text messages from the salon's messaging program, including automated appointment texts. After an opt-out confirmation, no further program texts will be sent unless the client opts in again. Clients can contact the salon by phone or email for appointment help. Reply HELP for messaging assistance. Message frequency varies, and message and data rates may apply. Marketing consent is optional and is not required to book or receive salon services.

Photographs

Photographs submitted for consultation may be used to evaluate hair condition, color history, and service options. Public or promotional use requires separate permission.

Sharing information

Lucky 27 may use service providers that support scheduling, forms, communications, payment processing, website hosting, and business operations. Information is not sold for unrelated third-party marketing.

Mobile information and text-message opt-in consent are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Information may be shared with communications providers only as needed to deliver messages requested or authorized by the client.

Record retention

Client records are retained only as long as reasonably needed for salon operations, legal obligations, dispute resolution, payment administration, and safety documentation.

Security

Lucky 27 uses reasonable administrative and technical safeguards. No online system can guarantee complete security.

Client choices

Clients may request access to or correction of their contact information by contacting Lucky 27. Requests to delete records may be subject to legal, safety, payment, and recordkeeping requirements.

Contact

Lucky 27 Blonding
4300 Ridgecrest Drive Southeast, Suite A
Rio Rancho, NM 87124
Phone: (505) 319-2679
Email: [email protected]

These terms apply to use of the Lucky 27 website, consultation form, booking tools, and related online services.

Consultations and appointments

New clients may be required to complete a consultation before booking a color service. Completing a consultation does not guarantee acceptance, availability, a specific result, or a confirmed appointment.

An appointment is confirmed only after Lucky 27 accepts the booking and completes any required confirmation steps.

Client information

Clients are responsible for providing accurate contact information, hair history, medication or allergy information relevant to the service, and clear photographs when requested. Missing or inaccurate information may affect service recommendations and results.

Salon policies

All services are non-refundable because of the time and customization involved. Clients who are dissatisfied with a service must notify Lucky 27 within 48 hours of the appointment. Lucky 27 may offer an adjustment to refine the original result. An adjustment does not include changing the requested outcome.

At least 24 hours of notice is required to cancel or reschedule without charge. Less than 24 hours of notice may result in a charge of up to 50 percent of the scheduled service. A no-show or cancellation within one hour of the appointment may result in a charge of up to 75 percent of the scheduled service. Cancellation fees are applied at the stylist's discretion and must be paid before another appointment is scheduled.

Service results

Hair color and chemical-service outcomes vary based on current condition, prior treatments, home care, product buildup, medications, and other factors. Lucky 27 may recommend a strand test, an alternate service, multiple appointments, or declining a service when necessary to protect hair or scalp health.

Payments

Payments are processed through the payment provider selected by Lucky 27. Clients are responsible for authorized charges, applicable taxes, approved deposits, agreed service balances, and any cancellation or no-show fee accepted under the salon policies.

Text and email communications

Clients may choose whether to receive appointment-related or promotional text messages. Message frequency varies and message and data rates may apply. Reply STOP to opt out of text messages or HELP for assistance. Consent to marketing messages is not a condition of booking or receiving services.

Website content

Website information is provided for general service and booking purposes. Service descriptions do not constitute a guaranteed result or professional medical advice.

Photographs and intellectual property

Clients retain rights to photographs they submit. Submission permits Lucky 27 to review the photographs for consultation and service-planning purposes. Promotional use requires separate permission.

Lucky 27 branding, website copy, and original salon photographs may not be reused commercially without permission.

Contact

Questions about these terms may be directed to Lucky 27 Blonding at 4300 Ridgecrest Drive Southeast, Suite A, Rio Rancho, NM 87124, by phone at (505) 319-2679, or by email at [email protected].